Question 1

In case I want to pick up the vehicle at the airport, what do i need to do?

Accepted Answer

The vehicle pick-up at Ponta Delgada Airport works with a shuttle service.

Our facilities are 3 minutes away from the airport.

Upon arrival please contact one of the following number: +351 296 284 382, to arrange a shuttle service at the airport.

You can also send a WhatsApp to one of the following numbers: +351 919 135 570 or +351 918 208 020.

Our team will arrange with you all the details for your pick-up at the Airport and vehicle delivery.

The vehicle pick-up at Lages Airport (Terceira Island) is done at our desk in the arrivals area of the respective airport.

Question 2

Where can I pick up the vehicle?

Accepted Answer

The vehicle pick up can be done at any of our desks, during their opening hours.

The desks at airports are open 24 hours a day, however an extra fee will be charged whenever pick-up or delivery is made between 8 pm and 8 am.

The airports offices are open 24 hours a day, however an extra fee will be charged whenever the pick-up or delivery is made between 8 pm and 8 am.

The value of this fee is included in the price shown on our website.

Vehicle delivery to hotels or other locations is not available.

Question 3

I do not have a credit card, can I still rent a vehicle?

Accepted Answer

Yes you can. We acept debid cards.

You can choose to make the deposit on a debit card, as long as I have the amount available in your account.
Or you can choose one of our insurance policies with full or partial coverage. In this case, you will also need to have the amount necessary to block the franchise and fuel deposit available in your account.

Question 4

What are the additional insurances?

Accepted Answer

Our additional insurances are as follows:

SCDW - Super Collision Damage Waiver:

Groups A, B: 20€ a day with a liability of €250. In the event of an accident due to the customer's fault, this is the maximum amount you will pay. Groups C and others: 25€ a day with a liability of 500€. In the event of an accident due to the customer's fault, this is the maximum amount you will pay. Not available for Group Z.

ZERO EXCESS:

Groups A, B: 35€ a day without liability. Groups C and others: 40€ a day without liability. Group Z: 20€ a day without liability.

These insurances do not cover damage caused by the driver's negligence, namely driving under the influence of alcohol or drugs, loss of vehicle keys, fuel mismatch and damage caused by negligent or intentional done to the vehicle.

Question 5

What if I want to extend the length of my rental?

Accepted Answer

You must come to our office with the contract and we’ll take care of the extension.

Question 6

What if I want to cancel my reservation?

Accepted Answer

Non-refundable bookings cannot be cancelled.

Free Cancellation or Zero Excess bookings can be canceled free of charge up to 48 hours before the rental start date.

All cancellations made after this period will be considered a non-show and will not be refunded.

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